You’ll laugh when I tell you about a recent bout of text messaging from Hotpoint, the company who made the broken-down washing machine. It seems that phones are out of fashion except for cell phones - and computers that can send and receive text messages.
Still waiting for repair. The latest upset with the washing machine has been handled by text messaging, particularly when appointments are made.
You’re going to like this!
Text message to say when engineer is calling.
Engineer will call Wednesday 06 July
(Story was that the required part had been in stock all along)
Another text received to say parts now available for the repair. It went on like this:
‘We now require a visit date (as 4 digit day+month 0807) and our computer system will check and respond. At this moment Friday 08-JUL onward is free. Text CANCEL if repair no longer required.
I sent return text:
Have had date given to me for Wednesday 6 July. In fact I had two messages to that effect. Was told parts were available. Suggest you check it out.
Sorry, our automated system could not understand your response. Friday 8 July is first available appointment date. Text us your preferred date (in format DDMM e.g.’0807) and we will try to schedule it. Text CANCEL and we’ll cancel this order.
Well, it looked as if the other date had been pushed out of the picture so I texted back Friday 0807 agreed,
Sorry, our automated system ……
Engineer did visit on 6 July, minus the part. It was what he called ‘first visit’ to assess what was wrong with the machine.
We already knew what was wrong…. concrete slabs used to stabilise machine had been broken into small bits and were annoying the spin dryer no end. You could tell it was upset by the noise it made. This guy had the sense to tell Hotpoint. I know this because someone woke up at Hotpoint and phoned me. Actually used a phone, which I thought was amazing. How nice actually to speak to someone. She said they only operate on texts that give dates as 0806 or whatever. We sorted it out but she had no idea how I came to get the first appointment since it wasn’t on her computer. Perhaps a real person used real English words instead of text code!
It has only taken since 6 June but the great day is nigh. I had a text telling me that and apparently they’re going to send another text to tell me what time.
And then came an actual phone call from a young man who not only apologised for the upset but gave me the date of delivery of a NEW machine. Tuesday sometime but of course I will get a text to give the actual time.
Dashing off to prepare … tra la la!