I have a system which enables me to call for help when or if needed. It is run by AGE CONCERN and works like this:
I am supplied with a push-button that I wear all the time and if I have a serious problem, I can press the button to call for help.
The connection is with the house phone via a small loudspeaker. Periodically I am contacted by those who use the switchboard I am connected to. In return I am expected to test the button at least once a month which is nice because I get to chat with the operator at the other end. The contact is to ascertain my state of mind or health.
For 3 years everything has worked to plan but two days ago my landline died. Oh boy did I panic! I had the mobile but that was no good if I wanted to contact Age Concern. The whole system was geared to house phone only. Talk about panic!
First priority was to get the house phone sorted. Fortunately, Age Concern could contact me over the loudspeaker, the panic was because I couldn’t contact them or anyone else.
Four days, I was told. Four days of being out of contact with the outside world. Four days in which to avoid needing help. HELP! I could feel tears forming and tried very hard to fight them. Four days out of contact wasn’t ideal. I mean, what if I had an accident or something, who would even know?
But I need not have worried. That very day I had this email……
We're sorry you've had problems with your phone service. Everything should be working okay now. If you set up call diversion, you can cancel it by dialling #21# from your landline.
If you've got broadband, you might need to restart your hub and wait up to three days for the speed to get back to normal.
I was grateful, but I wasn't going to ask why I was told I must wait four days before I got the line working.